Navigata Earns High Marks in Surveys

Navigata Communications earns high marks in two independent surveys

North Vancouver, BC -- Navigata Communications has been recognized for its call centre excellence and as one of British Columbia's largest technology companies, President and CEO Thomas Laird said today.

Navigata Communications was recently ranked second out of 17 North American based telecom providers for the efficiency and effectiveness of its Call Centre in a benchmark survey conducted by Purdue University. In a separate survey, Navigata is ranked #17 on T-Net British Columbia's annual list of the province's high tech companies.

"These rankings and recognition are evidence of Navigata's ongoing commitment to provide customers with the best service possible," said Laird. "It is also a reflection of the dedicated effort of our employees and their focus on quality."

The Purdue survey rated the call centres based on a variety of measures including customer satisfaction levels and the implementation of processes designed to gather customer feedback. In addition, the survey looked at Call Centres in terms of overall efficiency and effectiveness including measures such as average speed of answer.

The Purdue University database collects performance data from thousands of Customer Service Contact Centres and is the leading organization that benchmarks and rates the performance of call centres across North America. It has become the recognized source for best practice standards in all major industry segments.

The T-Net 100 Awards Program highlights British Columbia's 100 largest private and publicly traded technology companies each year. It has become a benchmark for success within the high tech industry.

"Providing high quality customer service is integral to our company's goal of delivering a superior customer experience," said Navigata's Vice President of Marketing, Wayne Sumarah. "It is a key area of focus throughout all aspects of our business. For instance, we have instituted a Quality Assurance Program designed to help ensure our customers enjoy a smooth and seamless implementation of their Navigata services."

Navigata offers a full range of products to address the telecom needs of businesses, including data networking, high-speed Internet, hosting services, data centre co-location, managed security solutions, long distance, and local phone services.

The company has offices in British Columbia, Alberta, Ontario and Quebec.

Navigata is a member of the SaskTel group of companies. SaskTel is the leading full service communications company in Saskatchewan, offering complete wireline, wireless, Internet and e-business solutions over a state-of-the art, digital network.

For further information, contact:

Patrick Brophy
Marketing Manager, Advertising & Communication
Navigata Communications
Email: patrick.brophy@navigata.ca
Phone: 1.604.990.5975